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Policies

Thank You for visiting Sesophilia and reviewing our store policies.
Privacy Policy

At Sesophilia we are committed to protect all information that you share with us. We may collect several different types of information to provide and improve our service for you.

When you purchase something from our site, we collect and store the personal information which is provided by you such as your name, address, contact and email address, you will be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We develop this privacy policy to protect your personal information and keep it confidential.

 You may be asked for personal information to complete a transaction such as your credit/debit card, after placing an order, we arrange for a delivery provided the address, we imply that you consent to our collecting it and using it for that specific reason only.

To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed or destroyed.

Acceptance

By accepting our policy, you confirm that you have read and understand this policy, including how and why we use your information. Sesophilia may change this policy from time to time by updating this page.

Shipping

We ship to all states across India. Shipping charge is inclusive of 99 rupees on all orders. Once you place an order from us you'll receive an email confirmation of your tracking details within 2-4 working days. We ship all orders either from Bluedart, Xpressbess or Postal office. Be rest assured, your orders are carefully checked and packed by us. Estimate delivery is 5-10 days in Northeastern area, other cities outside NE states may take between 10-20 days. Kindly read and understand our shipping policy prior to purchase! Your patience is appreciated at such busy times. 

Please keep in mind, shipping delays may occur and are not in our control.

Return/Refund/Cancellations

We do not offer cancellation and exchange on your order. We ask that you go over the product details carefully before making a purchase.

If a package is rejected by the customer and returned back to us, refund will be issued but shipping and return rate are not included.

Return will be issued only if the product is received damaged supported with package opening video of that damaged product. You can contact us at sesophilia@gmail.com for such matter.

Once they are returned back to our warehouse in their original condition, refund will only then be issued.  (shipping charge not refundable).

We do not accept returns and don't issue refunds if  any products are purchased during offer period!

Customer's that request for refund regarding their orders but more than after 3 days their package was delivered, no refund or service will be granted in such cases.

It is the customer's sole responsibility to ensure that policies are understood before commencing with their purchase.

For any queries you can drop us an email at sesophilia@gmail.com

Sesophilia

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